Building more connected customer journeys.

LIVVIUM helps brands connect ecommerce, physical retail and what happens after purchase.

Explore Our SolutionsStart a conversation

01How LIVVIUM thinks

We don’t start with a technology.We start with what the customer journey could become.

Technology should help people understand, decide and continue—not add unnecessary friction.

02What we do

Online. In store. After purchase.

From ecommerce journeys and connected products to in-store digital mirrors and new retail interfaces, LIVVIUM explores and applies new ways for brands to move with the customer across channels.

  1. Online
    • Discovery
    • Product understanding
    • Sizing
    • Visualisation
  2. In store
    • Interaction
    • Assistance
    • Activation
    • Decision
  3. After purchase
    • Product information
    • Ownership
    • Service
    • Continuation

03LIVVIUM builds

We do more than recommend what should exist.

LIVVIUM combines strategy with implementation. We build platforms and research tools, and test them in real environments—not theory alone.Platforms and research tools, tested in real environments.

  • Public experiences & activationsExposed Layers LIVEPublic digital experiences connecting products, campaigns and events.

    WebAR · activation destinations · interactive layers · engagement signals

    Visit exposedlayers.live(opens in a new tab)
  • Dynamic Post Purchase™ (DPP™) & Owner GatewayExposedLayersOSA connected-product platform that continues the journey after purchase.

    NFC & QR · product information · registration · product history · owner access

    Visit exposedlayersos.com(opens in a new tab)
  • Applied researchStore Fit Audit™Shows where customers stop being sure about size, fit or returns.

    Size · fit · returns · score · what to fix first

    Explore Store Fit Audit™

Together, they give LIVVIUM a working environment for testing what the customer journey can become.

View the Exposed Layers Case StudySee Real-World Examples

04How we work

From what’s breaking to what’s next.

  1. 01
    IdentifyFind where confidence, information, technology or the customer journey is breaking.Find where the journey is breaking.
  2. 02
    ApplySelect, build or integrate the capabilities that address the actual need.Build or connect the right capability.
  3. 03
    EvolveObserve what works, learn from implementation and determine what should happen next.Learn, refine and scale.

05Founder

Founded by Olivia Lee.

Olivia Lee
Olivia LeeFounder, LIVVIUM
Olivia Lee works across retail innovation, connected commerce and emerging technology—translating new capabilities into practical applications, platforms and customer experiences.Her exploratory work connects emerging ideas with real-world experimentation—developing frameworks for how retail experiences can continue across ecommerce, physical spaces and after purchase.
Insights & WritingLinkedIn
  • Top 100 Women of the Future — Emerging Tech, 2023
  • International speaker on retail innovation and emerging technology
  • Founder of LIVVIUM, Store Fit Audit™, co-creator of Exposed Layers

Explore what LIVVIUM can build around your customer journey.

Explore SolutionsStart with Store Fit Audit™